Money-Back Guarantee – Halfskin

1. Our Promise

If your order arrives damaged, defective, or not as described, we will gladly offer a replacement or a full refund.
Simply contact us within 30 days of delivery at info@halfskin.com with your order number and photos of the issue.
Our customer care team will assist you within 1–2 business days.

2. Eligibility for Refunds

To qualify for a refund:

• Items must be unused, unworn, and in their original packaging.

• All tags and accessories must remain attached.

• Customized or made-to-order items may be eligible for exchange or store credit if defective, but are otherwise non-refundable.

3. Cancellations

Orders can be canceled free of charge before they are shipped.
Once production or shipment begins, the order cannot be canceled — however, you can return it after delivery following our standard return policy.

4. Refund Amount

Approved refunds will include:

• 100% of the product price,

• excluding original shipping costs, which are non-refundable.

No restocking or hidden fees apply.
Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned item.

5. Exchanges and Store Credit

If you ordered the wrong size or prefer another color, you may exchange your item within 30 days of delivery (subject to availability).
Customers are responsible for return shipping costs for voluntary exchanges.
If the preferred item is unavailable, we’ll issue store credit of equal value.

6. Product and Color Disclaimer

Please note that slight variations in color or texture may occur due to:

• Different screen settings or lighting conditions

• Natural differences in genuine leather and fabric materials

These variations are normal and are part of the uniqueness of handmade products.

7. Product Authenticity

All Halfskin products are inspired by contemporary fashion and crafted with premium materials.
While some designs may draw inspiration from well-known styles, each product is a unique creation made to our own quality standards.

8. Shipping & Customs

We offer free shipping on orders over $138.
Orders below this amount are subject to a $20 USD shipping fee.
Any customs duties, taxes, or import charges are the customer’s responsibility and are not refundable.

If a refund is issued, the shipping fee remains non-refundable since these costs are not recoverable from the courier.

9. Quality Commitment

At Halfskin, we use only genuine and premium-grade materials, including real and high-quality faux leather, to ensure durability and comfort.
Each jacket is carefully inspected before shipment to meet our high standards of design and craftsmanship.

10. Contact Us

If you have questions about our guarantee, returns, or exchanges, please contact us:
info@halfskin.com
https://halfskin.com/contact-us/