Frequently Asked Questions (FAQ) – Halfskin

Welcome to Halfskin’s FAQ section.
Here you’ll find answers to the most common questions about our products, orders, and policies.
If you don’t see your question here, our support team is always happy to help at info@halfskin.com.

1. What makes Halfskin products special?
   At Halfskin, we focus on craftsmanship, comfort, and design. Each item is made using premium materials — including genuine and high-grade faux leather — and produced with attention to detail to ensure long-lasting quality and style.

2. Where are your products made?
   Our products are designed in the U.S. and produced in specialized facilities that meet our strict quality standards. Every order goes through a quality control inspection before shipping to ensure it meets Halfskin’s premium standards.

3. Do you offer free shipping?
   Yes! We offer free standard shipping on all orders over $138 USD. Orders below that amount include a $20 USD shipping fee. Shipping times and tracking details are provided via email once your order ships.

4. How long will delivery take?
   Delivery times vary depending on your location:

• U.S. orders: typically arrive within 20–25 business days

• International orders: typically arrive within 20–25 business days (may vary depending on customs processing)
  We’ll email you a tracking number once your order has shipped so you can follow its progress.

5. Can I cancel or change my order after placing it?
   Orders can be canceled or changed before shipment. Once your order has shipped, it cannot be modified, but you can still return it after delivery following our Return & Refund Policy.
   To cancel or update your order, email info@halfskin.com as soon as possible with your order number.

6. What is your return policy?
   We accept returns within 30 days of delivery for most new and unused items. Products must be returned in their original packaging with all tags attached. For detailed steps and eligibility, please visit our Return & Refund Policy page.

7. How do I start a return or exchange?
   Contact us at info@halfskin.com within 30 days of delivery with:

• Your order number

• A short description of the reason for return

• A photo (if applicable)
  We’ll provide return instructions and confirm your refund or exchange options.

8. Are customized or made-to-order items returnable?
   Customized or made-to-order items can only be returned if they are defective, damaged, or not as described. Otherwise, these products are non-returnable.

9. What if my item arrives damaged or incorrect?
   If your order arrives damaged, defective, or not as described, contact us within 7 days of delivery at info@halfskin.com.
   Please include clear photos and your order number. We’ll send a replacement or full refund at no extra cost.

10. What if the color looks different from the pictures?
    Slight variations in color or texture can occur due to lighting, leather grain, or screen display settings. These small differences are normal and do not affect the quality or authenticity of the product.

11. Do you ship internationally?
    Yes, we ship worldwide. Delivery times vary depending on destination and customs processing. Any applicable customs duties, taxes, or import fees are the responsibility of the buyer.

12. What payment methods do you accept?
    We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are securely processed using encrypted payment technology.

13. How do I contact customer support?
    Our friendly support team is available to help with any questions, exchanges, or concerns. Email info@halfskin.com. We aim to respond within 1–2 business days.

14. Do you offer a money-back guarantee?
    Yes. If your order doesn’t meet our quality standards or arrives damaged or incorrect, you’re eligible for a full refund or replacement under our Money-Back Guarantee. See our Money-Back Guarantee page for full details.

15. Is my personal information safe?
    Absolutely. We take your privacy seriously and use secure encryption to protect your personal and payment information. You can review our Privacy Policy for full details on how we protect your data.

16. Still Have Questions?
    If you need help with anything else, reach out anytime at info@halfskin.com. We’re always happy to assist!