HALFSKIN
RETURN & REFUND POLICY - Halfskin
Last Updated: (01/20/2026)
At Halfskin, customer satisfaction is our priority, If you are not completely satisfied with your purchase, you may request a return under the terms outlined below. please read our Return and Refund Policy here
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RETURN ELIGIBILITY
✔️ We offer a 30-day return window from the date of delivery.
✔️ items must be unused, in original, unworn, and undamaged condition.
✔️ Returns must include all original packaging (bags,tags,accessories, etc.)
HALFSKIN
NON-RETURNABLE ITEMS
✔️ Clearance items
✔️ Personalized/custom-made items
RETURN PROCESS
Contact support at info@halfskin.com with your order number & return reason.
- Ship your return parcel
- Return Address: Ship to our USA warehouse (7420 Hindon Cir Suite 201 Windsor Mills, Baltimore, MD 21244)
Please Note: International returns are shipped to our US facility at the customer's expense.
HALFSKIN
DAMAGED OR DEFECTIVE ITEMS
Email info@halfskin.com
Please report damaged or defective items within 48 hours of delivery to info@halfskin.com
REFUND PROCESS
- Refunds are processed back to the original payment method after return.
- Once received, refunds are processed within 10 business days.
- We do not charge any restocking fees for returned items.
- Return label is customer's responsibility
NOTE: Initial shipping fees are non-refundable.
HALFSKIN
RETURN SHIPPING COST
Customers are responsible for the return shipping cost unless the return is due to damage, defect, or order fulfillment error.
RETURNS FOR SIZE ISSUES
We strongly encourage customers to consult our size chart carefully before placing an order to ensure a perfect fit. If a size issue occurs due to an error on our part, we will gladly accept the return or exchange. If the size ordered was correct according to the order details but does not fit, please contact our support team to discuss exchange options.
HALFSKIN
CUSTOMER RESPONSIBILITIES
- Customer are responsible for selecting the correct size before placing an order
- Customer must provide accurate shipping details at checkout
- Customer must contact us before sending any return
ORDER CANCELLATIONS
- Orders can be cancelled within 48 hours for a full refund
- After 48 hours, cancellation requests may not be guaranteed as orders enter processing.
- Once an order has been shipped, it cannot be cancelled. Customers may request a return after delivery according to our Return Policy.
HALFSKIN
UNRESPONSIVE CUSTOMERS
- If we do not receive required confirmation or information from the customer within 7-10 business days, the order may be placed on hold or cancelled.
- If an order is cancelled due to lack of required information before production or shipment, a refund will be issued minus any non-recoverable processing or production costs (if applicable).
- If the order has already entered production or has been shipped, cancellation may not be possible. Customers may request a return after delivery according to our Return Policy
DELIVERY CONFIRMATION / RESPONSE
- Customers are responsible for responding to delivery attempts by the courier
- If a parcel is returned due to failed delivery attempts or incorrect address provided by the customer, re-shipping charges may apply.
- If the parcel is returned to us due to a customer non-response, a refund may be issued excluding shipping and handling costs.
HALFSKIN
CUSTOM DUTIES & REGIONAL CHARGES
- International shipments specifically to the UK, USA, and CANADA may be subject to customs duty, taxes, or import fees determined by the destination country.
-These charges are set by local customs authorities and are the responsibility of the customer.
-We do not control or estimate customs fees in advance.
-If a shipment is returned due to unpaid customs duties or refused by the recipient, the order may be eligible for a refund minus original shipping costs and any return shipping charges incurred.
-We recommend customers check their local customs regulations before placing an order.
HALFSKIN
CUSTOMER SUPPORT
✔️Support Days: Monday - Friday
✔️Response time: 48 hours
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BUSINESS ADDRESS
✔️ 7420 Hindon Cir Suite 201 Windsor Mills, Baltimore, MD 21244